Migrants grapple with government app to make asylum appointments
February 2, 2023
U.S. Customs and Border Protection expanded its CBP One app to allow migrants to make appointments to request protection at a port of entry. Providers along the border have reported the disadvantages of this app which affect the most vulnerable asylum-seekers who may not have access to a smartphone or WiFi or may not know how to use the platform. The app had been experiencing issues with glitches, limited foreign language options, and a lack of transparency about appointment availability. The app now allows migrants to directly schedule appointments at ports of entry to request the chance to seek asylum. The app also allows Haitians, Venezuelans, Cubans, and Nicaraguans to apply for temporary legal status from their home countries.
Specific content can be found here:
https://rollcall.com/2023/01/31/migrants-grapple-with-government-app-to-make-asylum-appointments/